JCPenney Optical

On August 4th I went in because there was an offer on groupon for progressive lens glasses for $80. The place was busy, but I was seen in a few minutes and $270 later I had ordered some glasses. I...

Looks like they have been horrible for years. Placed order Jan 3. 2 weeks max. 3 weeks later. Please be patient. Oops glasses broke. No. Lens in China not going anywhere due to corona virus....

The customer service, or lack of I should say, was horrible. I made an appointment for an eye exam & glasses. I was asked specifically what insurance I have & even for the # off my insurance card,...

They were disorganized and screwed up my order (causing it to take twice as long) the first time I came in and now I've come into pick up my glasses and they told me I need to wait a half an hour....

So I have to talk about the most amazing customer service experience I just had! I know things are a little crazy with Covid but the jcpenney associate Christine went above and beyond for me. I'm...