I had the pleasure of staying here for two almost three solid months. I was in town for business and this is where my company put me. I have to say the customer service is absolutely impeccable!...
Best Western Executive Hotel of New Haven-West Haven
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They have one staff member who is by far the rudest employee I have ever come into contact with, I wish I was able to get her name. She snaps at guests and employees, she should NOT be working...
Staff was nice but even they were making excuses for things not working. The carts wheel was broken and they said they are trying to get a wheel. Crumbs on floor from yesterday, dirty shower...
We cancelled our room 72 hrs within the refund window and the manager refused to provide us any refund. The staff was rude...
I so appreciate their hospitality and attention to comfort. My room was clean and comfortable! That's the most important part of a stay. Thank you BW - West Haven!
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