Joe M.
7/17/2023
I have been going to the Best Friends for many years now. I have boarded my dog when she was younger here, but now that my dog is over 18 1/2 years old, I don't board her at any kennel. I do...
Best Friends Pet Hotel
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(15)
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227 Cheshire Rd
Bethany, CT 06524
Best Friends Pet Hotel leads the pack in exceptional care for your dog or cat, offering boarding, grooming, doggy day camp, and training. As an employee-owned business, all our locations are owned and operated by Best Friends Pet Care. Our boarding stays are fully customizable for dogs, cats, and other pets, with options for individual or group play. Doggy Day Camp is offered through our Canine Crew membership, staffed 100% of the time by Certified Camp Counselors. Grooming services are available by appointment or during your pet’s stay. With over 50 climate-controlled Pet Hotels across the U.S., including Walt Disney World Resort, we’ve provided safe, clean, and fun care since 1995—treating pets like family for over 140 dog years!
Also at this address
Reviews
2.515 reviews
Jessica B.
2/22/2022
Just wanted to add that after I left this review and sent a bunch of e-mails to people higher up in their org, I received a call from the "manager" who was based out of North Carolina. She was...
Leanne S.
8/2/2021
Not really impressed and won't use them again. Boarded my two cats for a few days for a family vacation and went two days before to supply them with vaccination info and intake forms. I had to...
Sabrina D.
8/3/2022
Absolutely avoid this place at all costs!! This place has gone severely downhill and is at the point of criminal animal neglect. They have terrible customer service and treat the animals awfully....
Maria R.
1/24/2022
tl;dr - dogs are kenneled and alone for 14 hours every evening/night, location seems understaffed and there is no manager on site. Left my Belgian Malinois here after a good call with one of the...
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