Advance Communications

Berkshire Communicators, based in Pittsfield, Mass., offers telephone answering, voice mail and paging services. The company has been operational for more than 60 years and employs over 25 individuals. With its advanced computer aided telemessaging system, Berkshire can process more than 3,000 calls per week. Its state-of-the-art Central Alarm Monitoring Station is staffed 24-hours and seven-days a week including backup with a redundant system. Additionally, the Companion Program offered by Berkshire is designed and manufactured by General Electric Co CareGard, a personal emergency response system.

HistoryAs the technology and culture of the insurance industry landscape continues to change, many companies struggle to maintain their historical strengths and drivers of customer satisfaction while integrating new business models. Artizan Internet Services brings a unique combination of technology innovation and insurance expertise to focus on assisting insurance professionals to better service their customers and manage their business more efficiently. Our stability and resources lead the insurance industry in customer care solutions.SpecialtiesArtizan offers web-based services for insurance professionals including our industry-leading policyholder access solution CSR24, website design, certificate of insurance issuance and tracking solutions, and our electronic newsletter service InsWorld. Artizan also provides customer development services to meet the unique goals of agencies, brokers, and carriers.