west elm

The store overall has low rating but based off of my experience it was wonderful! The store was clean, organized and spacious! The staff's customer service was a 10/10! They were so attentive and...

This is what happens when you clean the rug professionally. There is no care instructions anywhere and West Elm won't do anything to cover a replacement. Buy at your own risk.

I ordered a pillow cover from them. Their site indicated that the item was returnable. However after it came and I wanted to return it, they said it wasn't. It's an attractive design, however...

Upon filing a complaint with consumer affairs, they expedited shipment of the items that they did have and the delivery went smoothly. The furniture is very nice.

Forget this Big Box Chain Store. I purchased 2 chairs and a sofa sleeper in a commercial grade fabric December 2, 2022, for my rental condo in Florida. After numerous delays in shipping, I was...