Paychex Inc

Company OverviewMosaic Employer Solutions was formed by an executive team with over a quarter century of payroll and HR outsourcing experience. Our passion for our customers is the foundation of our operating model. We know from experience that outstanding service is rewarded by our customers being "customers for life". Consequently we don't manage our business for short term profits, but rather focus on providing unparalleled service.We provide quality services by hiring and training the best possible team members and empowering our team with the best systems and processes in the business. We don't use call centers, and we don't forward our customers' calls to offshore servicing organizations just to save some money. Instead, we foster a one-on-one relationship between our staff and our customers. Phone calls are answered by knowledgeable people who know our customers and their unique needs and concerns.Our advanced systems are constructed using the latest technologies. Our team will not bounce customers from department to department to resolve questions because we don't compartmentalize relationships with our customers. Because our systems are not cobbled together from various out of date and unconnected applications, we can address customer issues directly, accurately and efficiently the first time.We've created an employer services company that addresses the shortcomings of the traditional providers. Our growth comes from client retention and referrals. Our advanced integrated systems and experienced people make the difference.