American Airlines

I travel United nearly every week. Allison went way above and beyond to help me and it just reenforces why I'm a Platinum/1K United traveler!!! Keep up the great work, Allison!

Outbound flight delayed 8 hours, airline needed to fly in a new tire. Don't you have some spare parts, like a tire at each airport they fly - it's a standard 737.

Worst airline ever. Our flight was delayed 19 hours because of some issue they did not elaborate on and now we are waiting for a mechanic to come fix the plane 10 minutes past our departure time....