Alterra Mountain Company dba Ikon Pass

I have held an Ikon pass since its inception. This year, like last year, I upgraded my Snowbird pass to include the Ikon Base pass, which I paid over 5 months, with the last payment October 15,...

Ikon has no respect for their customers & are essentially rude & unhelpful when you reach out to them. For the last 2 seasons I have not been able to claim my paramount plus perks. I have reached...

Customer service a joke. They cannot respond to emails, phone calls go unanswered and subject guests to endless loops of promotional crap. No value since they have not figured out how to have...

I bought a 4-day Ikon Pass and used it at Solitude and Brighton in Utah -- two connected resorts. I snowboarded between them on the same day, as the trails are linked and it felt like one area. On...

My daughter tore her ACL skiing on January 3, and did't use her Ikon pass at all. They refused to give any discount for the season. It's robbery, and I'm incredibly disappointed in their customer...