Chatstaff LLC
Chatstaff LLC, based in Greensboro, NC, offers professional virtual reference services to libraries, ensuring patrons can access assistance 24/7 from any location using various devices. With a dedicated team of ALA-accredited librarians, Chatstaff provides fast responses, maintaining an average wait time of less than 12 seconds.
Specializing in chat reference, after-hours support, and true backup options, Chatstaff's flexible and customizable approach allows libraries to receive quality service tailored to their specific needs. Their innovative solutions, such as Home Team First routing and browser-based virtual reality projects, have earned them recognition in the library technology sector.
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