Janet C.
2/28/2019
Dr.Tsai is a FABULOUS DR. He is the ONLY REASON our family ENDURES the rude and inefficient front office staff.. From the very beginning with my daughter(20) they were rude in regards to appt...
William Tsai - Chaffey Medical Group
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(23)
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510 N 13th Ave Ste 101
Upland, CA 91786
Chaffey Medical Group, established in 2013, is a managed care network owned and operated by practicing physicians. The organization is dedicated to providing a range of healthcare services, including primary care, urgent care, behavioral health, and chronic disease management, with a focus on serving HMO members.
Recognized by the Integrated Healthcare Association for its significant improvements in quality of care for Medicare Advantage populations, Chaffey Medical Group has received the Most Improved award multiple times. The group is committed to enhancing patient experiences and health outcomes while ensuring that a diverse patient base feels heard and understood.
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Reviews
2.523 reviewsSara D.
9/9/2025
Front office staff is incompetent, rude and constantly lie to cover their tracks, the dr cancels appointments day of because he wants to go home, you can't even see him in office anymore. Office...
Chris N.
8/28/2025
Never the type to make a bad review but I scheduled an appt here for the first time I don't have an insurance card but when i scheduled the appt I was very clear about not having it and the...
Arriel P.
3/22/2024
I am just beginning this complaint and will continue it as the office doesn't know the connections within the health field my family has, however I have had a horrible experience with not Dr. Tsai...
Adam T.
7/9/2024
I've been taking my mother to Dr Tsai for over a year. He is patient, understanding and caring. Solid choice for a primary Dr. Also, never had any issues with the staff as others have reported.
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