Waymish Publications
Waymish Publications, based in Altadena, CA, specializes in enhancing customer service through innovative training materials that focus on storytelling. Their unique approach encourages employees to engage in problem-solving discussions using real-life scenarios to foster a culture of exceptional customer service.
With over 40,000 copies sold, Waymish's training book serves as a resource for brief staff meetings, promoting awareness of the common pitfalls in customer service known as the "WAYMISH bug." By reinforcing the importance of retaining lifetime customers, Waymish equips businesses with the tools to transform their customer service approach and improve satisfaction across the board.
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