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Calling in is a big pain in the a$$. I had to have my cell phone on the charger while I was on hold for 2 hours. I did get in contact with someone who I called there Escondido office directly...

Online portal is not easy to navigate. Plus they charge $100 when you do retire, on top of the 20% taxes the Feds take out. We're already taxed on what me make. SMH

I did a termination disbursement and they only sent out around $1800 of my over $5000. The funds are not in my retirement account nor are they in my bank account. Everytime I call they tell me 3...

Tried to get reimbursement on FSA expense after retiring, but their site wouldn't let me. Tried to contact support to get access to the money I had paid in, to no avail. Their "Chat with an...

It has been an absolutely super long time since I've had this horrible customer service unbelievable the wait time is super long that they're rude There needs to be some serious training going on...