T-Mobile

I went to the T-Mobile Wireless location in the Capitola (CA) Mall... I'd been to this location on (2) prior occasions:: once for purchase of an iPhone5 and another when I took my Boyfriend there...

Staffing, not helpful at all. Tried to upgrade to newer I-phone, they said I had to do it myself at home. Wasn't sure if this guy was just lazy or really couldn't help me with the upgrade. Was...

Horrible, don't give a sh** customer service. Walked in and there were 3 CS reps. One was helping a customer, the other two looked busy on their phones. We waited for 10 minutes, then a 4th CS rep...

Do yourself a favor and avoid this store at all costs. It's worth driving to the Los Gatos store. I'm sure it's not the main floor employees fault, but feels chronically understaffed,...

Horrible customer service.I hope someone above this Manger at this store steps in otherwise Tmobile will be loosing business.i don't expect top notch customer service i just expect when i leave...