SureStay by Best Western Ontario Airport

I was assisted over the phone by Karen. Such a pleasure asking her for assistance. She didn't hesitate to book it for me and emailed me the information so quickly. Great customer service!

The room was disgusting, mold on ceiling of bathroom and it stunk like a gym bag, the chair in room was grossly stained I would not sit in it, the front door was so sloppy you could move it 2...

This was by far one of the worst hotel experiences I've ever had. The front desk staff were consistently unhelpful and surprisingly rude. Even when they were clearly at the desk, you'd have to say...

Missing hairdryer Clogged sink Hole in the wall behind microwave Hair all over the bathroom No maid service You need to bring your towels to the frnt desk to get new towels Breakfast was minimal....

Never have I ever been to a hotel where the room is not cleaned. Like literally open coffee packs, a cup of already drunken coffee on the table, pillow on the TV stand, hair in the shower and...