SureStay by Best Western Fairfield Napa Valley

This hotel is run, managed, maintained and cared for by a wonderful staff. During this unique time in our lives, where each of us has experienced at least *one* moment when someone close to us...

We reserved an accessible queen and requested first floor. Our room type was ignored on our reservation. Staff was rude: "do you want to cancel" at check in we were not informed our accessible...

If I could give a zero, I would. The manager needs to improve on her customer service. There was so many things wrong with the stay. Broken lights, bathtub not draining, windows not opening due to...

DO NOT stay here if you have kids. They called our room for a noise complaint but it's okay if there's people hanging outside your door talking loudly on the phone and drinking past 12. Not family...

Trash everywhere. Pool has green on walls. Someone got on the one elevator with his bike and two full bags of recyclable bottles and cans. Beds are worn out and cheap while there are caution...