I couldn't get answers to my questions on the phone - Ashley in South Carolina wanted to interview me and probe for "how many devices" and other sales nonsense. I picked a plan online and needed a...
Spectrum
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The Spectrum store store is great! We went in to upgrade my son's iphone and Anthony Logan was helping us. He was very helpful, friendly, and knowledgeable. This was our first trip to this...
On hold, again. 30 minutes so far, should've been 1-2 minutes. Just got a bill showing they raised it $10, claiming a promotional offer ended. OK, someone just got back on the phone, starting from...
In store wait time is ridiculously long for a simple equipment drop off. Find ways to expedite or automate tasks. Or, hire additional staff.
Now they send me text messages saying I've used 100% of my hotspot usage on our phones, but #1 I have unlimited data, #2 they cannot provide me any information on my hotspot data usage on their...
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