
Technical support is stellar and they stand behind their products. I had a unique issue with an 11 year old power burner and they handled it as if I bought it yesterday.
(8)
Technical support is stellar and they stand behind their products. I had a unique issue with an 11 year old power burner and they handled it as if I bought it yesterday.
Very disappointed in this companies support and reliability on the product. Buyers be cautious of their cheaply made electronic material. I bought a $3K+ fire log system and the remote stopped...
We have been using Fire Magic products since the 1970's, mainly their BBQ's and Fire Logs. Always have issues with them in warranty claims and they tend to force the customer to deal with the...
Horrible customer service. Purchased a $5K+ grill that was installed in our that we built less than one year ago. $100 master switch failed on grill, which makes it unusable until replaced....
I had a question about how to find the efficiency rating on my new ventless fire place (gas). Ed in technical support was very helpful. He pointed out where to find it in the manual and even sent...
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