Live Ops

A provider of customer service software, eGain Communications Corporation s solutions are designed for in-house or on-demand deployment. Its trademark eGain Service 7, the company's software suite, includes applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and co-browsing, automation of fax and paper-based service interactions, case management and service fulfillment. These applications are built on the eGain Service Management Platform, a scalable, next-generation framework that includes end-to-end service process management and certified integrations with leading call centers, content and business systems. Headquartered in Mountain View, Calif., eGain Communications serves more than 800 enterprise customers worldwide.

BroadVision, with its global headquarters in Redwood City, Calif., is a global provider of personalized self-service Web applications. Established in 1993, it is one of the pioneers in personalization and Web-based interactions, transactions and process enablement. It has more than 25 offices worldwide and serves over 1,000 global customers. Its integrated self-service suite includes process, commerce, portal and content services. Its solutions cater to the government, financial services, health care, manufacturing, retail and telecommunications industries. BroadVision offers a wide range of support services, including installing and configuring products, as well as resolving any problems that arise while operating its sites, through its global network of certified consultants.

Informatica Corporation is one of the leading providers of enterprise data integration software. More than 2,000 companies worldwide rely on Informatica Corporation for their end-to-end enterprise data integration needs. Informatica Corporation s products support a broad range of enterprise-wide integration initiatives, including data warehousing, data migration, consolidation, single-view and synchronization. The company s products enable other firms to access, discover, integrate and deliver enterprise data across systems. Informatica Corporation provides service to a broad range of global industries in the health care, retail, financial services, insurance, manufacturing, retail telecommunications, transportation and distribution. Informatica Corporation is headquartered in Redwood City, Calif.