Jim is THE guy - great service, super friendly. Jim want above and beyond with my warranty repair, and gave his time for free as well - outstanding. Highly recommended.
Jim Duke Service Company
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Jim Duke Service Company, located in San Diego, CA, specializes in coffee and espresso machine sales, service, and repair. Their mission is to enhance the performance of coffee equipment, ensuring that customers remain fueled and focused with every cup.
The company prides itself on maintaining constant communication with clients throughout the repair process, reflecting their commitment to exceptional customer service. With a team of experts dedicated to keeping espresso machines operational, Jim Duke Service plays a vital role in supporting local coffee enthusiasts and businesses alike.
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BEWARE!! New owner has tripled the prices without any notification. They won't give you a quote unless you ask. Taking advantage of small business owners. This company is no longer trustworthy.
When Jim Duke was still the owner things were very different, now to get a tech to come by one might have to wait 2-3 weeks, i had an issue knowing it was a broken sensor , tech comes by 2 weeks...

Amazing, service from the moment I entered the business through the end of getting our Unic Mira espresso machine and Mazzer jolly coffee grinder maintenance and after! I'm sure it's a team...

My espresso machine went down on a Tuesday morning. I was worried I would be down for a couple of days. I called and spoke with Sam at Jim Dukes. Received an estimate for Jim that was very fair...
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