Heffernan Insurance Brokers

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757 S Alameda St Ste 350
Los Angeles, CA 90021
Who is Heffernan? Heffernan Insurance Brokers, formed in 1988 is one of the largest independent insurance brokerage firms in the United States. We provide comprehensive insurance and financial services products to businesses and individuals all across the country. With a strong commitment to community, we give a substantial amount to nonprofits in both financial contributions, and hands-on work. In fact, Heffernan has been involved in the community since its inception, and to date has given over $2, 500, 000 to charity. Annually, we volunteer approximately 5, 000 hours of our time, and we believe that giving back, whether through volunteer opportunities or donations, is a way to improve our community for the future. For over eight consecutive years, Heffernan is proud to have been named of of the Best Places to Work. With a commitment to people, we take pride in the workplace culture we have cultivated. Our Charitable Giving Program offers volunteer opportunities for Heffernan staff and families. Our Employee Wellness program offers yoga, smoking cessation programs, and education on healthy lifestyles. Heffernan's Scholarship Program offers a helping hand for students of our employees' families. Finally, in an effort to take care of our environment, Heffernan's Green initiative helps our staff to reduce waste and increase environmental awareness. Heffernan Insurance Brokers is headquartered in Walnut Creek, California, with additional offices in San Francisco, Petaluma, Palo Alto, Orange, and Los Angeles California ; Portland, Oregon, and St. Louis Missouri. California License Number 0564249

Reviews

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1.56 reviews
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Amber T.
12/7/2011

Um.. WOW is all I can say. Not only did their rep (Ken) provide me some much needed comic relief while under pressure to bind specialized coverage, but their online system was AMAZINGLY easy and...

Guy H.
11/14/2025

Terrible customer service, like really terrible. Constantly chasing them for a callback or a response, I have just cancelled my last policy with them today.

Evelyn K.
5/20/2025

stay away! once they get you as a customer they don't do a darn thing. I cancelled them in November and they never informed the insurer which so after the audit, they kept the money that was...

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Elisabeth S.
9/16/2021

Worst customer service ever. A laundry mat damaged my rug and when I got a check for $120 in the mail 6 months later for a rug that was $200!!! The guy on the phone tried to compare my rug that...

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greg l.
8/15/2018

ZERO STARS- Terrible customer service in general: lies, excuses, empty promises, coupled with extremely slow quotes & updates. - I had to buy a short term policy to while waiting 2 months for...

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