Greyhound Bus Lines

We took our usual trip again this year. The bus was actually on time, and neither driver was either a wannabe Jeff Gordon or seemed to have woken up on the wrong side of the bed; I'll add a star...

Fee and refund policies are exorbitant / inappropriate - %28 of ticket amount taken immediately when booking and later requesting a refund within 24 hours. Refund issued in the form of a voucher...

Bought a ticket for my daughter to come home for spring break. She arrived well in advance of the departure time. Waited. No bus. No text, no call, no email. The Bus depot was closed on weekends....

Bus was not on time. It was supposed to arrive at 9:30 am, it's now 10:46 am. Usual bus rider next to me says this happens frequently & sometimes has to pay extra fees and transferring bus...

Waited 2 hours at night, in winter, in 38 degree weather for the bus. (As did about 15 others.) No show. Called the 1-800 number more than once and they had zero information. The second call the...