Nic Z.
6/21/2016
"Um...We've never done that before." Not exactly the words you want to hear when dealing with your 401k, especially after you spent an hour (ONE HOUR) on the phone with Fidelity's customer...
Fidelity Investments
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2580 W El Camino Real Ste 9
Mountain View, CA 94040
Visit a Fidelity Investor Center for a variety of financial planning, wealth management, retirement, investment, and brokerage services. Schedule a complimentary planning appointment online or by calling your local Investor Center. For service transactions, we encourage you to go digital by visiting our website or downloading the Fidelity Mobile app.
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Reviews
2.513 reviews
Dave C.
7/17/2025
Their incompetence cost me over $2000, and they refused to take responsibility. Thankfully, Fidelity's competitors offer cash bonuses for moving your money to new investment accounts. Search for...
Vlad L.
5/1/2022
Recently I have been helping my sister to deal with estate trust changes to her Fidelity account. Naturally we have started with talking to central office over the phone, but due to complexity of...
Henry I. M.
9/15/2022
I stopped in for what should have been the easiest and most routine transaction -- depositing several checks into my Fidelity account. What should have taken 3 minutes took more than 30, and they...
Ria M.
12/10/2019
The staff was unwelcoming and incompetent. I needed help with 401K rollover. Instead of calling Fidelity customer service I decided to visit Mountain View, CA branch. The person at the...
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