Kirsten S.
2/7/2015
Is the customer service great? No. Is the lady kind of rude? Absolutely. I brought my Alexander Wang bag in to get new piping since it some how completely wore off on one side. They quoted me 1...
Factotum Shoe & Leather Repair
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(64)
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392 Ocean Ave
Laguna Beach, CA 92651
Factotum Shoe & Leather Repair, located in the heart of Laguna Beach, specializes in high-quality leather repairs for shoes and handbags. With a commitment to craftsmanship, they offer a full refurbishment package that rejuvenates beloved items to their original glory.
Known for their exceptional service and expert repairs, Factotum has garnered praise from satisfied customers who appreciate the transformative results on designer items. The nostalgic store setting enhances the experience, allowing visitors to enjoy the local charm while taking advantage of their DIY product offerings.
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Reviews
3.564 reviewsHaifa M.
9/26/2025
I trusted them with three pairs of my Loro Piana shoes, and all of them came back ruined. The blue pair now shows red undertones, and the rest are completely uneven in color. If they weren't...
Lauren G.
9/30/2024
Wow what an absolute rip off. It's so sad bc I would love to support local but I know when I'm being taken. Not to mention the person who quoted was on the phone and couldn't be bothered while...
Randy S.
3/21/2025
Got my wife's old bag redone. Came back better than I hoped. They do amazing work. Totally recommend!!
Kristen S.
6/12/2024
I had a Louis Vuitton crossbody bag that had a broken strap. The quality and workmanship on the repair was excellent and the customer service was 10/10! 100% recommend!
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