one of the managers Cyrina was so very helpful and did things the correct way to handle my situation with my order , I paid for what I ordered and it was exactly as pictured now , if I had a...
El Pollo Loco
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Update: attention owner response No need to rectify the situation with me. I would just hope that you guys work on the training for staff. We definitely have a necessity for better manners in...

So my husband went to grab lunch because I am sick, they completely messed up the order and food was missing and charged us. The quesadilla was not completely cooked, and was falling apart, The...

I have not had El Pollo Loco in years! One of my coworkers came in with it and it smelled and looked so delicious! So my husband and I went to get some. I walked into order. I was greeted with...

Matt gave customer service next level. He took care of all of us. Took care of drive thru and started cleaning dinning area! This guy works for 5 people. I hope he gets a raise or promoted. He is...