Drew had excellent customer service. Placed an online order and somehow it got missed, drew gave me my order prompt with no issue.
El Pollo Loco
(244)
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Also at this address
Reviews

This location has the best grilled chicken compared to one El Pollo Loco in Rialto! Service is great! Restaurant is clean and well maintained! Love the dining area set up! I am for sure...

Had been to an El Pollo Loco a couple of years or so ago and never came back because of a disappointing experience. Chicken was dry and tough. Veggies were chewey and old. Tortillas were dry and...
Worse customer service. Plus the taco salad I got had brown avocado and it was mushie. There was no one in line except me but the ignored me and I stood there for 5 minutes no even acknowledging...

....they have a new customer order kiosk... so they were busy training the customers how to use.... Just like everywhere not enough help.... And probably because of the hourly rate increase... I...