CONNECT 1 Verizon Wireless Premium Retailer

History

San Ramon resident Raymond Quan recently tried to purchase a new cellular phone, but was frustrated to encounter the same scenario in store after store: salespeople could not explain the differences between products and services, they often grunted or ignore him when he walked in the door and those that did approach him, tried to sell him something he did not want. In response to this lack of product knowledge, impersonal service, and aggressive sales tactics, Quan decided to open his own business.