Cold Stone Creamery

We came on a Sunday afternoon & had a fairly standard experience. I made eye contact with an employee once we entered, but wasn't greeted until someone came to help us. However, the server was...

I work near here and recently I have been very disappointed with the customer service. I have not felt welcomed. This is near a school community and all should feel welcomed!

These stones were inside my ice cream, which appear to be part of the counter where they mix the ice cream. I kept eating it and then another stone.this was painful.

We ordered 4 ice creams and in my wife's one , a piece of the stone that appeared to be the from the counter was inside the ice cream. It hurt when she bit into it.

Very disappointed. I paid almost $10 for this melted disaster. I should've declined it. Very sad, please do better. My reality vs my expectations.