I just want to give a shout this afternoon to Ms Voyce @ Escondudo Carmax because she was very kind, courteous and very professional. Ms Voyce helped me to understand my CarMax Max protection...
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THE GOOD: CARMAX as a whole is build on overcharging for vehicles and adding high APRs to make money. But THIS LOCATION is definitely hit or miss with customer service. Wendy and the service team...
The day after buying my car from CarMax, the check engine light came on. Extremely suspicious!! When I called CarMax to report this and schedule an inspection, I was given the complete runaround....
Carolina L was really nice and helped us find a car in our budget that we loved and decided to buy! She is welcoming to all people, LGBT safe, down-to-Earth, funny, and has great customer service...
Situation gotten worst employees are not specific about what I need keep putting wrong information not asking the correct questions making redo the application 5-6 times and at the end they want...
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