Bca
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The Business Consumer Alliance (BCA) operates in Colton, CA, providing mediation services to assist consumers in resolving complaints against various businesses. They facilitate complaint filing, offer legal advice, and maintain a comprehensive customer review program to help consumers make informed decisions when engaging with companies.
BCA also tracks and analyzes complaint histories and responses, offering a Complaint Resolution Index (CRI) to indicate a company's effectiveness in handling customer issues. Their commitment is to ensure businesses address complaints efficiently and enhance customer satisfaction through a structured mediation process.
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