Zach is the best customer service representative I ever had the pleasure of dealing with. He is courteous, polite, patient and very technically knowledgeable. If all your representatives had half...
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I came in with my elderly mother who said she'd dropped her phone and "broken it." Jeremy was great. He showed her that she'd only broken the case. When she continued to express dissatisfaction...
Worst customer service. So rude and dismissive. Not helpful. 0/5 stars. Saleswoman was pushy to add another line when we were very clear that's not what we wanted. Lied about pricing until asked...
Absolute worst customer support experience ever. Completely unwilling to help. They broke our phone but refuse to fix it. They just gave us the run around in order to get us to go away and make...
This review is in this location and hopefully not representative to all Verizon stores. In fact, I've been to several Verizon stores in person and I've usually have wonderful experiences but this...





