Rosa A.
8/7/2025
Gemba Automotive was Allen's auto service before they changed ownership and service is not the same! As I picked up my vehicle and waited for 20 minutes for the tech to help another customer....
Gemba Automotive
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13315 W Bell Rd
Surprise, AZ 85378
Gemba Automotive is dedicated to delivering exceptional automotive repair services across multiple locations in Arizona, including Mesa, Tempe, Phoenix, Surprise, and Sun City West. With a commitment to transparency and skilled craftsmanship, their team ensures every issue is addressed promptly and effectively, making car maintenance a hassle-free experience for all makes and models.
Emphasizing the principles of Gemba hospitality, Gemba Automotive prioritizes customer relations through clear communication and a no-upsell policy, fostering trust and confidence among clients. Their extensive array of services includes routine maintenance, diagnostics, brake repairs, and specialized care for classic and performance vehicles, ensuring that every journey is safe and smooth.
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Reviews
1.02 reviewsSandy Z.
9/4/2025
Unfortunately, our experience was horrible. I and my family as well as many many people I have referred over the years have been going to Allen's Auto Services ever since he had been at this...
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