WOW! Internet, TV and Phone

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(5)

310 S Houston St
Athens, AL 35611

Specialties

Our philosophy is simple. We deliver an employee and customer experience that lives up to our name in all of our dealings, no matter how great or small. Our ongoing commitment to provide excellent service and create stress-free experiences for our customers is exemplified in our core values: Respect: Treat others as you wish to be treated - know your customer. Integrity: Choose to do what's right. Spirit of Service: Provide the WOW! experience by being reliable, easy to work with and pleasantly surprising to each other and to our customers every time. Accountability: Deliver value enhancing work on time and as needed, utilizing our resources in their highest and best use. If we were a person, we'd likely be described as honest, sincere and likable. We are fun-loving. We like who we are. We love what we do. And we appreciate the people we serve. We're a company of people who derive genuine satisfaction from taking care of each other, and our customers. Which means doing things a little differently than most telecom companies. Like treating people as members of the human race, for starters. Fostering positive customer experiences at all transaction points. And taking a more personalized approach to serving our customers. This personalized approach includes providing solutions that are thoughtful and affordable. Delivering service that is not just responsive and satisfactory, but utterly personable. Honoring your time, and our word. Being totally accountable for our actions.

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Reviews

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1.05 reviews
Ben C.
7/2/2018

Awful. Just simply awful. My internet goes out far too often for it to be acceptable. Customer service is just as terrible. I was told that it was my fault that my router stopped working and then...

Andrew D.
12/25/2023

We have been losing service all day long. I tried calling customer service and there was a delay which made the call that much worse. At the end of the call, they wanted me to start...

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Adam T.
9/27/2017

Service varies from time to time, and they're loaded with surprise fees and charges. They will never tell you exactly how much your bill is going to be.

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Bonney R.
1/28/2016

Terrible customer service. Our remote control device began to think on it's own. The volume would randomly go full loudness or go silent. Thinking it needed new batteries, we replaced them. Once...

Julia C.
9/17/2018

My husband has to put our CORRECT account number in over 20 times to get to the payment part because it costs an extra $5 to go through a representative so they do it on purpose to get you to have...

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