We just moved within the city of Auburn. Unfortunately we went from Auburn Water to Loachapoka. The customer service is awful. No one cares about customers at all. They're the only water...
Loachapoka Water Authority
(2)
The Loachapoka Water Authority in Auburn, AL is a reliable and customer-oriented water utility company that provides essential services to the local community. They offer various payment options, including online and phone payments, and prioritize customer service by promptly addressing inquiries and concerns.
With a strong commitment to ensuring the safety and well-being of their customers, the Loachapoka Water Authority actively warns against potential scams and impersonations, emphasizing that their technicians will never request payment at customers' homes. They also enforce strict rules and regulations to maintain a smooth operation, including a disconnect policy that requires a zero balance before the cutoff time to avoid fees and disconnection.
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Reviews

Poor service, very unwilling to accommodate simple requests, charging ridiculous fees for simple things that require no work on their end. Only in business because they monopolize water supply....
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