Computer Talk Technology Inc

Computer Talk Technology Inc, based in Montréal, QC, specializes in omnichannel contact center solutions designed to enhance customer experiences across various communication channels. Their flagship product, ice Contact Center, integrates business applications, artificial intelligence, and analytics to provide exceptional and personalized customer service.

Their solutions are tailored to meet the diverse needs of organizations, offering tools to automate tasks, accelerate resolution times, and increase customer satisfaction. With a focus on omnichannel capabilities, Computer Talk enables customers to interact through their preferred channels while agents efficiently manage interactions on a unified platform.

By leveraging powerful integrations with applications such as CRM and chatbots, Computer Talk helps organizations optimize technology investments, track performance through historical reporting and real-time monitoring, and address customer concerns promptly. Their modules, including chatbots, recording, and surveys, aim to improve customer experience and loyalty, ensuring contact centers run at peak performance to keep customers satisfied.

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