Upstream Works Software

7777 Weston Rd
Vaughan, ON L4L 0G9

Upstream Works Software, based in Vaughan, ON, specializes in omnichannel contact center solutions designed to enhance customer experiences and empower agents through AI-driven technology. Their flagship product, AgentNow, has been recognized for its innovation in customer experience, receiving multiple awards for excellence in artificial intelligence and contact center solutions.

The company offers a unified agent desktop that integrates various communication channels, enabling personalized and efficient service delivery. With a focus on enterprise readiness, Upstream Works ensures their solutions are scalable, secure, and compliant with industry standards, making them a trusted partner for businesses seeking to optimize their customer service operations.

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