Upstream Works Software
Upstream Works Software, based in Vaughan, ON, specializes in omnichannel contact center solutions designed to enhance customer experiences and empower agents through AI-driven technology. Their flagship product, AgentNow, has been recognized for its innovation in customer experience, receiving multiple awards for excellence in artificial intelligence and contact center solutions.
The company offers a unified agent desktop that integrates various communication channels, enabling personalized and efficient service delivery. With a focus on enterprise readiness, Upstream Works ensures their solutions are scalable, secure, and compliant with industry standards, making them a trusted partner for businesses seeking to optimize their customer service operations.
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