Upstream Works Software

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8000 Jane St Suite 200
Concord, ON L4K 5B8
+1 (905) 660-0969
https://www.upstreamworks.com

Upstream Works Software, based in Concord, ON, specializes in omnichannel contact center solutions designed to enhance customer experiences and agent productivity. Their innovative products, including AgentNow and Supervisor Desktop, leverage AI-driven capabilities to streamline workflows and provide personalized service across various communication channels.

Recognized for their excellence in customer experience innovation, Upstream Works has received multiple awards, including the CUSTOMER 2025 Product of the Year Award and the Global Excellence Award for Best Contact Center Software Developer in Canada. The company is committed to empowering agents with advanced tools and integrations that facilitate efficient and meaningful customer interactions.

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