Public Service Grievance Board

The Public Service Grievance Board (PSGB) in Toronto, Ontario, is composed of a part-time Chair and five part-time Vice-Chairs, all of whom are professional labour relations adjudicators with extensive experience in mediation and arbitration. The Board's administrative functions are managed by a full-time staff, ensuring that dispute resolution services are accessible and efficient for both complainants and their employers.

The PSGB primarily utilizes mediation as the first step in its dispute resolution process, allowing parties to resolve complaints in a confidential and informal setting. If mediation is unsuccessful, the Board schedules a full adjudicative hearing where formal evidence and arguments are presented, with the aim of resolving complaints fairly and expeditiously.

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