Yactraq Online Inc
Yactraq Online Inc., based in Surrey, BC, specializes in speech analytics software designed to enhance customer interactions within contact centers of all sizes. Their feature-rich solutions leverage advanced technologies, including predictive analytics and emotion detection, to provide actionable insights that improve agent productivity and customer satisfaction.
By utilizing a scalable productization approach, Yactraq makes sophisticated speech analytics accessible at an unbeatable price point, enabling contact centers to monitor and analyze conversations effectively. Their offerings not only reduce operational costs but also transform the customer experience by identifying cross-sell and upsell opportunities.
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